Impressum

Applicable regions: United States, United Kingdom and European Union

Effective date: 8 October 2026 | Warranty provider: Magnum Industries Limited

This policy sets out the voluntary BLACK X manufacturer warranty for BLACK X products sold in the United States, United Kingdom and European Union. The optional complimentary Premium extension applies only where the customer is expressly shown that it is available for their product and territory before purchasing or renewing Premium. Statutory consumer rights are unaffected.

1. Our Commitment

BLACK X is a brand manufactured and supplied by Magnum Industries Limited (“Magnum Industries”, “BLACK X”, “we”, “us” or “our”). Magnum Industries Limited manufactures and supplies BLACK X products through retailers and distributors acting as resellers, and directly operates and bills customers for BLACK X Premium digital subscriptions. We provide locking solutions and product support. This policy explains the voluntary manufacturer’s warranty for eligible BLACK X smart door locks, smart bicycle locks and original accessories expressly included with a covered product or identified as warranty-eligible at sale. It is in addition to, and does not limit, statutory consumer rights.

2. Standard 12-Month Limited Warranty

New BLACK X connected door locks and connected bicycle locks, and accessories expressly identified as covered at sale, are warranted against defects in materials and workmanship under normal intended use for 12 months from original retail purchase, supported by reasonable proof of purchase. For a qualifying claim, Magnum Industries will repair the product, replace defective components or provide an equivalent new or appropriately refurbished replacement, without charge and subject to mandatory consumer law. Where legally required, further remedies including a refund or price reduction remain available. Remedies will be provided within a reasonable time.

3. BLACK X Premium - Complimentary Extended Manufacturer Warranty Benefit

3.1 Premium is a digital-services subscription

BLACK X Premium is an optional annual digital-services subscription providing supported additional users, digital keys and advanced access management. Where expressly offered for the relevant product and territory, an eligible paid annual Premium term also includes a complimentary extension of the manufacturer’s limited warranty against defects in materials and workmanship. No separate price is charged for this benefit and it is not sold separately. Eligibility and the precise coverage dates are stated in the customer’s warranty confirmation. The availability of this benefit is subject to applicable local law. Premium provides the same digital-service features at the applicable subscription price regardless of whether the complimentary warranty benefit is available. Magnum Industries Limited does not impose any additional charge or surcharge for that benefit, nor offer a reduced Premium price solely because the benefit is unavailable. Local currency conversion, taxes and applicable market pricing disclosures may vary.

3.2 Eligibility, activation and existing defects

The complimentary extension is available only for a BLACK X product and country or US state where it is expressly offered before the Premium purchase or renewal. Magnum Industries records the product serial number, verified retail purchase date, standard warranty expiry, Premium activation and renewal dates, each coverage confirmation and the current coverage end date. Customers receive a durable confirmation identifying their product, guarantor, coverage dates and applicable terms. Claims for defects that existed or were known before the confirmed coverage start date are not covered by the voluntary extension, without prejudice to statutory rights. Coverage does not arise merely from creating an account or registering a product.

3.3 Renewal, cancellation, coverage and price transparency

The standard manufacturer’s warranty lasts 12 months from the original retail purchase date. Complimentary extended warranty protection applies only during the portion of a confirmed, qualifying paid annual Premium subscription term that falls after the standard warranty expires. Premium purchased when a new lock is bought runs alongside the original 12-month warranty and does not automatically add a further year after that term. To maintain voluntary warranty coverage after the initial 12 months, the customer must have a qualifying paid Premium term covering the relevant period. Each qualifying renewal may maintain coverage for its confirmed term; periods do not accumulate or stack. Switching off automatic renewal does not shorten the existing paid term. Coverage ends on the confirmed expiry date unless renewed. Defects arising before the applicable coverage begins are not retrospectively covered by the voluntary extension. These arrangements do not affect statutory rights. The coverage dates and this timing rule will be shown before purchase or renewal and in the customer’s warranty confirmation.

3.4 Core access and statutory protections

For supported models, the primary registered user retains the published free core smartphone unlocking function after the initial included service period, and mechanical key access where fitted, without Premium. Premium is not required to exercise statutory rights. The complimentary extension covers qualifying defects in materials and workmanship only; it is not theft, accidental-damage, loss or general breakdown insurance. This description does not determine its regulatory classification, which may vary by jurisdiction.

4. What Is Covered

The warranty covers verified defects in materials or workmanship affecting original mechanical locking mechanisms, structural components, electronic modules, circuit boards, motors, actuators, integrated readers, keypads and wireless components under normal intended use and correct installation. A mechanical failure is not automatically a manufacturing defect: assessment may consider wear, maintenance, installation and the cause of failure. Normal wear alone is excluded, but premature failure caused by a defect in materials or workmanship remains covered. Applicable statutory rights are unaffected.

5. Exclusions

To the extent permitted by law, the voluntary warranty does not cover:

• Normal cosmetic wear, scratching, fading and surface deterioration not caused by a covered defect.
• Accidental damage, impact, crushing, theft, vandalism, attempted theft or misuse.
• Damage caused by incorrect installation, door preparation, alignment, maintenance or use contrary to instructions.
• Damage caused by unauthorised modifications or incorrectly performed repairs; independent repairs do not automatically void coverage.
• Environmental exposure beyond published specifications, including immersion, excessive moisture, corrosion, chemicals or temperature extremes.
• Ordinary depletion of replaceable batteries or consumables, except where a covered defect or mandatory law applies.
• Loss of the product, keys, access cards or accessories, unless separately covered.

Exclusions do not override mandatory consumer rights.

6. How to Make a Claim

Contact customersupport@black.inc or visit www.black.inc/customer-support. Provide the model, serial number, purchase evidence (or other reasonable proof), description of the fault and, where reasonably available, photos, video or diagnostics. We will acknowledge receipt within a reasonable time, provide next steps, and handle claims without unreasonable delay or significant inconvenience. We may troubleshoot or arrange a return, supplying return instructions first. For confirmed covered defects, reasonable necessary shipping and remedy costs will be borne by Magnum Industries; mandatory statutory remedies remain free of charge where required. If a claim is declined, we will explain why and seek consent before any chargeable service. Claims reported after expiry will be assessed against when the fault first arose and applicable law; an expiry date alone does not defeat rights that survive under law.

7. Repairs and Replacements

We may repair with new or appropriately refurbished parts or supply an equivalent new or appropriately refurbished replacement with comparable or better security and functionality. If the same model is unavailable, we will offer an equivalent replacement; where an equivalent remedy cannot reasonably be provided, we will discuss an appropriate alternative, including a refund where required by law. Coverage continues for the unexpired confirmed period, or longer where required by law; replacement does not automatically restart a new 12-month voluntary warranty. Customers should remove or transfer digital credentials where possible before returning a device. Ownership of returned parts or replaced products transfers to Magnum Industries where lawful and communicated as part of the remedy.

8. Software, Firmware and Security Updates

BLACK X is an actively developed connected-lock ecosystem. Magnum Industries Limited guarantees security-update support for all BLACK X connected door locks and connected bicycle locks operating on the BLACK X ecosystem until at least 31 December 2035. This is a minimum support date, not an announced discontinuation date. Security updates relevant to each device will be provided without requiring a paid Premium subscription. Hardware-specific updates and features may differ between products.

9. End of Support and Renewals

If Magnum Industries Limited decides to discontinue active development of the BLACK X ecosystem, it will announce that decision publicly on the BLACK X website and identify the affected products and announcement date. Security-update support for those products will continue until the later of (a) 31 December 2035, (b) five years after the public discontinuation announcement, and (c) any later date required by applicable law or a separately published binding commitment. During that period, we will assess and address reported security vulnerabilities as required by applicable law. We will communicate material effects on app, cloud and access functionality and provide legally required information or remedies. A Premium subscription does not promise indefinite software, cloud or feature support.

10. Product Registration

Registration is encouraged for support, security communications and Premium services, but is not a condition of standard warranty claims or statutory consumer rights where entitlement can otherwise be shown. The standard manufacturer’s warranty is available to eligible owners in accordance with applicable law and the original product terms; it is not automatically voided by resale or transfer. Premium-linked complimentary protection is associated with the qualifying registered product and paid account and is not automatically transferable to a new owner; transfer, where offered, requires confirmation by Magnum Industries and may not restrict statutory rights.

11. Consumer Rights by Region

United Kingdom

This voluntary manufacturer’s warranty is additional to, and does not affect, statutory remedies against the seller under the Consumer Rights Act 2015 and other applicable UK law. The original 12-month warranty period does not limit statutory claims. The complimentary Premium-linked benefit applies only where it is expressly offered and confirmed to the customer; no separate charge is made for that benefit. Its availability remains subject to applicable law.

European Union

Consumers have legal remedies against the seller, free of charge, where goods do not conform to the sales contract. These rights generally last at least two years from delivery and may continue longer under national law. This voluntary commercial guarantee does not replace or reduce the legal guarantee. The guarantor is Magnum Industries Limited at the address in Section 14. The covered products, duration, territory and claims procedure are described in this policy and the customer’s warranty confirmation. Mandatory local-language statements and durable copies will be provided where required.

United States

This LIMITED WARRANTY gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy excludes non-waivable implied warranties or statutory remedies. The complimentary Premium-linked benefit applies only where expressly offered and confirmed for the customer’s product and state, with the applicable terms disclosed before purchase or renewal. It is not automatically available in every state.

12. Liability

Nothing in this policy excludes or restricts liability for death or personal injury caused by negligence, fraud, defective products, or any other liability that cannot lawfully be excluded, or limits mandatory consumer remedies. Any otherwise applicable limits on indirect or consequential losses are subject to local mandatory law.

13. Changes to This Policy

We may update this policy prospectively for legal, operational or product reasons. Changes will not retrospectively reduce rights already acquired or invalidate qualifying claims. Material changes to future Premium renewal terms will be disclosed as required by law.

14. Warranty Provider and Contact Details

Magnum Industries Limited (operator of the BLACK X brand)

23/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong

Company registration number: 2148986 | Company representative: Yaniv Stark

Customer support: customersupport@black.inc

Website: https://www.black.inc | Support: https://www.black.inc/customer-support

Legal notice: https://www.black.inc/impressum

Security vulnerability reporting: Please use the security vulnerability reporting information linked from https://www.black.inc/impressum. Reports concerning product security will be handled in accordance with the published Vulnerability Disclosure Policy.

This voluntary manufacturer’s warranty is provided in addition to statutory consumer rights, which remain unaffected.

15. Regional Availability and Pre-Purchase Information

The complimentary Premium warranty extension is available only where expressly identified as included at the point of Premium purchase or renewal. The checkout disclosure and durable warranty confirmation will state whether the benefit applies to the customer’s product and territory, and will identify its start and end dates. No complimentary extension is promised where it is not offered.

16. Mandatory Consumer Information

Premium digital-services pricing, renewal, cancellation and applicable withdrawal rights are governed by the Premium Subscription Terms shown at checkout. This policy governs the voluntary manufacturer warranty. Nothing in either set of terms affects mandatory statutory rights.

Schedule A - BLACK X Ecosystem Security Support and Premium Eligibility

All BLACK X connected door locks and connected bicycle locks operating on the BLACK X ecosystem are covered by the minimum security-update support date of 31 December 2035. The complimentary Premium warranty extension is available for BLACK X products in territories where it is expressly offered and confirmed at purchase or renewal; that commercial eligibility is separate from the ecosystem-wide security-update commitment.

Warranty records and confirmations

Magnum Industries Limited records the product serial number, verified purchase date, standard warranty end date, Premium activation and renewal dates, confirmed complimentary coverage dates and relevant claim history. A durable warranty confirmation is provided when complimentary Premium coverage is activated or renewed. Customers may also request a copy of their warranty confirmation or correction of an inaccurate record through Customer Support.