FAQ - Titan smart Folding Lock

Have questions about your BLACK X Titan Smart Folding Lock?

This section covers setup, daily use, and key features to help you get started quickly.

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General Information

What is the BLACK X Titan Smart Folding Lock?‍

The BLACK X Titan Smart Folding Lock is a compact, foldable smart bike lock designed for everyday security and convenience.

It combines a durable folding structure with advanced smart technology, allowing you to secure your bike without relying on traditional keys.

When folded, the lock is compact and easy to carry. When unfolded, it provides extended reach to secure your bike frame and wheel to a fixed object such as a rack or post.

The lock integrates with the BLACK X App, enabling keyless access, real-time control, and smart connectivity. It also supports additional access methods such as the xKey remote and includes mechanical keys for backup.

Designed for modern cyclists, it offers a balance of portability, flexibility, and reliable protection.

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Setup & Activation

Do I need the BLACK X App to set up the lock?
Yes. Initial setup and pairing are performed through the BLACK X App.

‍How do I pair the lock with the BLACK X app?

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Open the app and create your BLACK X account before beginning installation.

Ensure your phone’s Bluetooth and Wi-Fi are enabled before attempting to pair.

1. Open the BLACK X App.
2. click on ‘install a new lock’.
3. Name your lock or select “Bike Lock” from the pre-named list below, and assign it to a home.
4. While in “Discovering Nearby Locks” mode in the BLACK X App, insert the pairing tool into the pairing button recess located on the underside of the smart lock device and press firmly to start pairing.
5. When the correct lock appears in the pop-up, tap “Connect” to proceed.
6. Congratulations! You’ve successfully connected your first lock.

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Access & Usage

How can I unlock the folding lock?

You can unlock the lock using:

• The BLACK X App
• xKey remote (if purchased)
• Mechanical key (backup)

Battery & Power

What type of battery does the lock use?
The lock uses a CR2 battery.

How long does the battery last?
The battery lasts up to 2 years under normal usage.

What happens if the battery runs out?
You can still unlock the lock using the mechanical key.

Accessories

Does the lock support additional accessories?
Yes. The lock supports accessories such as the xKey remote (if purchased), allowing quick unlocking without a smartphone.

Mounting & Handling

How do I carry the lock on my bike?
The lock includes a mounting bracket that can be attached to your bike frame for convenient storage.

Can the lock secure both the frame and wheel?
Yes. When unfolded, the lock provides enough length to secure your bike frame and wheel to a fixed object.

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