Titan Smart U-Lock Troubleshooting Guide

If you encounter issues while activating or operating your BLACK X Smart U-Lock, review the situations below. These checks address the most common points that may affect activation, pairing, or lock operation.

For full installation instructions, refer to the installation guide for your specific model.

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Activation Issues

Unable to access the battery compartment

Possible cause
The lever screw may not have been loosened sufficiently.

Solution
Insert a Phillips screwdriver into the lever screw and turn it counterclockwise until the lever assembly can be lifted.
Once loosened, gently lift the lever faceplate to access the battery compartment.

Device does not power on after inserting the battery

Possible cause
The battery may not be inserted with the correct orientation.

Solution
Remove the battery compartment and check the battery orientation.
Align the positive side of the CR2 battery with the positive marking inside the compartment.
Reinsert the battery compartment and ensure it sits flush before reinstalling the lever assembly.

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Lock Operation Issues

U-shackle does not lock securely

Possible cause
The U-shackle may not be fully inserted into the lock housing.

Solution
Align both ends of the U-shackle with the corresponding holes in the lock body and push it fully into place.
Turn the knob counterclockwise to secure the locking mechanism.
Ensure the U-shackle clicks firmly into the locked position.

Lock does not unlock after sending the unlock command

Possible cause
The knob may not have been turned within the required time window after the unlock command.

Solution
Open the BLACK X app and tap the Unlock button.
Within 6 seconds, turn the knob clockwise to release the U-shackle and open the lock.

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App & Connectivity Issues

Lock does not appear in the BLACK X app during pairing

Possible cause
Bluetooth may not be enabled or the pairing button may not have been activated.

Solution
Ensure Bluetooth is enabled on your smartphone.
Open the BLACK X app and select Install New Lock.
While the app is searching for nearby locks, use the pairing tool to press the pairing button on the lock.

When the correct lock appears, tap Connect.

xKey does not unlock the lock

Possible cause
The xKey may not be activated or paired correctly.

Solution
Press and hold the unlock button on the xKey for 5 seconds to activate it.
In the BLACK X app, open the lock settings and select xKey remote, then tap Add xKey.
Once paired, press the button on the xKey within approximately 2 meters of the lock and turn the knob clockwise to open the lock.

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